Returns & Refunds Policy

Cancellation

Once the order is placed successfully, credit card processing fee is non-refundable. You can submit a cancellation request before the order is shipped. We will try our best to on hold your order.

Once the order is shipped, your order cannot be cancelled. A refund cannot be made until you have returned the products to us.

Returns

We provide a 7 Days Returns Policy. If 7 days have gone by since your order is delivered to you, we can’t offer you a refund or an exchange.

To be eligible for a return, the returned merchandise must be in the same condition as when you received it. You’re also responsible for any shipping costs.

To complete your return, please attach your receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

(a) Health & Beauty and Personal Care products that have been opened or used (For example, you have purchased 20 pouches and used 6 pouches. Only the 14 unused pouches are eligible for return, exchange or refund);

(b) Any item not in its original condition, is damaged or there is any missing parts for reasons not due to our error;

(c) Any item that is returned more than 7 days after delivery

Returns Instruction

To return your product, you should mail your product to one of the following addresses.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping from the return points to our warehouse will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You must use a TRACKABLE shipping service, otherwise we do not guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund after inspection.

If it is approved, your refund will be processed, and a credit will be  automatically applied to your credit card. Refund normally takes up to 10 business days to be credited back to customer’s original payment method.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the above steps and you still have not received your refund yet, please email us at support@mycrestwhitestrips.com or contact our Customer Support Team via WhatsApp Message.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mycrestwhitestrips.com and send your item to one of the following addresses.

UNITED KINGDOM

First Name:MYCREST
Last Name :ETAKE SBKCSMBH
Company Name:ZTO International UK
Address 1:25 leeway industrial estate
Address 2:Fox Building
City:Newport
Zip Code:NP19 4SL
State:Wales
Country:United Kingdom
Tel :07515633496

 

FRANCE

First Name:MYCREST
Last Name :ETAKE SBKCSMBH
(For express) Line 1:ZTO International France,
(For express) Line 2:2 Rue des Voyelles,
(For express) City:Tremblay-en-France
(For express) Zip Code:93290
(For postal) Line 1:ZTO International France,
(For postal) Line 2:2 Rue des Voyelles, BP 12010
(For postal) City:95722 Roissy CDG Cedex
(For postal) Zip Code:95722
Country:France
Tel.:06 6231 6548

ITALY

Name:MYCREST BSSKLFYT
Line 1:Via Carabelli, 1
Line 2:Pakpobox Europe s.r.l.
CAP:21012
Citta:Cassano Magnago
Provincia:Varese or VA
Tel:331288633

GERMANY

Name:Etake SBKCSMBH MYCREST
Company Name ( c/o):Shipbao
Line 1:Zimmer 102, Zunftstrasse 13,
City:Erftstadt
Zip Code:50374
State:Nordrhein-Westfalen
Tel:+491734881597

AUSTRALIA

First Name:MYCREST
Last Name :ETAKE SBKCSMBH
Address Line 1:Unit 1, 27 Windorah St,
Line 2:Stafford QLD 4053
City:Stafford
Zip Code:4053
State:Queensland
Tel.:0439 488 552

JAPAN – OSAKA

受取人:MYCREST SBKCSMBH
郵便番号:559-0024
都道府県::大阪市
漢字第1行地址:大阪市住之江区新北島6-2-15
漢字第2行地址:Shipbao Japan株式会社(SBKCSMBH)
電話番号::06-7713-1605

JAPAN – TOKYO

受取人:MYCREST SBKCSMBH
郵便番号:110-0005
都道府県:トウキョウト
第1行地址:タイトウク ウエノ
第2行地址:7-13-6 ウエノSビル4カイA (SBKCSMBH)
電話番号:03-6802-7832
漢字第1行地址:東京都台東区上野
漢字第2行地址:7-13-6上野Sビル4階A (SBKCSMBH)