Undelivered due to Incomplete address/ Incorrect contact number
Please ensure you have entered a complete and accurate shipping address and contact phone number before processing payment. No refund will be offered for any undelivered order due to incorrect/ incomplete address and contact phone number. A restocking fee of 15% of the order and a shipping fee of £4.99 will be charged for any redelivery.
We ship worldwide and offer shipping for all orders in My Crest Whitestrips Online Store. All shipments include tracking which is automatically emailed within 48 hours of purchase.
How are orders sent?
All orders are dispatched from our warehouses in Hong Kong fulfilment centre and sent on a fully tracked service. This means your order will arrive quickly and safely by the fast shipment service.
How long will my order take to arrive?
All orders will be dispatched from our warehouse on the next business day. All shipping times exclude custom clearance or delays. Usually your order will arrive in the number of business days stated on each shipping method. Delays might be expected due to COVID-19 effects and custom clearance process in some countries. If your order seems to be taking longer than expected, you can try tracking your item with the tracking number provided in your shipping notification or contacting our customer support team who will be able to assist you.
Can I track my order?
Tracking information will be sent via email once dispatched. Generally the tracking information on a signed for service will only show an update once it is in progress or delivery has been attempted.
Who pay the VAT?
Taxes & Customs
Prices on our website are shown exclusive of any applicable taxes and duties. We ship on a DDU basis (Delivery Duty Unpaid). This means consignee will be liable for any local sales taxes or import duties (e.g. VAT, GST) which may be charged on the purchase. We are unable to advise the amount as they change from country to country depending on local imports legislation. Please be aware that if any items shipped are rejected or returned to us (i.e. if the consignee is not willing to pay the applicable local taxes/ import duties), we are unable to refund the original shipping charges and any other charges incurred due to such return/ rejection will be borne by the consignee. Contact our Customer Support team if you have any questions related to shipping to your country.
Can you resend my orders?
For undelivered orders due to incomplete address or on hold in post office for more than 14 days, a restocking fee of 15% of the order and a shipping fee of £4.99 for redelivery will be charged.